Customer Success Manager
Nasr City,
Egypt
Nasr City,
Egypt
As a Customer Success Manager (CSM), you will be the primary point of contact for our clients, ensuring they derive maximum value from Autodesk solutions. Your role will involve building strong relationships, providing strategic guidance, and driving customer satisfaction and retention.
Responsibilities
- Conduct training sessions and workshops for clients to enhance product understanding and usage
- Track and analyze customer usage data to identify trends and opportunities for upselling and cross-selling.
- Monitor customer health and satisfaction through regular check-ins and feedback sessions.
- Prepare regular reports on customer health metrics, renewals, and satisfaction scores for internal stakeholders.
Must Have
- A Bachelor's degree in Engineering
- Experience in the construction industry
- Strong understanding of Autodesk products (e.g., AutoCAD, Revit, Autodesk Construction Cloud)
- Excellent communication and presentation skills, with a professional demeanor and strong proficiency in English.
Nice to have
- Access to a car for client visits.
- Experience working with Autodesk or related design software.
- Familiarity with customer success methodologies and frameworks.
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
